At LIFE IS GOOD SHOP, we’re committed to spreading optimism through every aspect of your experience with us. While we hope you love your Graphic Tees, cozy Sweatshirts, and other products as much as we do, we understand that sometimes things don’t work out perfectly. That’s why we’ve made our returns process as comfortable as our apparel.
Our Return Policy
We accept returns and exchanges within 15 days of your receipt date. To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with tags attached, and in its original packaging.
Return & Exchange Process
Contact Us
Email our support team at [email protected] with your order number and reason for return/exchange
Receive Instructions
We’ll email you within 24 hours with return authorization and shipping instructions
Ship Your Return
Package your item securely and ship to our address using a trackable method
Receive Refund/Exchange
Once received and inspected, we’ll process your refund or ship your exchange
Return Request Template
Use this template when emailing us about your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello LIFE IS GOOD SHOP Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for (specific product)]
Thank you for your assistance!
[Your Name]
Refund Information
Once we receive and inspect your return, we’ll send you an email to notify you that we’ve received your returned item and inform you of the approval or rejection of your refund.
Refund Timeline & Method
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Credit Card/PayPal: 5-10 business days for the refund to appear on your statement
Please note that original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your new item.
Non-Returnable Items
To ensure the health and safety of all our customers, the following items cannot be returned:
- Solid Shop & Bundles (if the bundle has been opened or partially used)
- Items without original tags or packaging
- Items that show signs of wear, washing, or damage not present at time of delivery
International Returns
Since we ship optimism worldwide (with the exception of some Asian countries and remote areas), we accept international returns. Customers are responsible for return shipping costs and any customs fees that may apply.
Need Help?
Our optimistic support team is here to assist you with any questions about returns or exchanges:
Email: [email protected]
Address: LIFE IS GOOD SHOP, 3119 Rivendell Drive, Akron, US 44308
We typically respond within 24 hours during business days.
Thank you for choosing LIFE IS GOOD SHOP. We’re committed to ensuring your experience with us reflects the same joy and comfort we put into every Graphic Tee, Hat, and Sweatshirt we create. Even returns can be handled with a smile!